Welcome to Vivian Journey. By placing an order with us, you agree to the following terms and conditions. Please read them carefully.
1. Orders and Payment
All orders are processed with Cash on Delivery (COD) as the only payment method.
Payment must be made in full at the time of delivery.
We reserve the right to cancel any order if the payment is not completed upon delivery.
2. Shipping and Delivery
Orders will be shipped to the address provided by you during checkout.
Delivery timelines may vary based on location and availability but will be communicated to you at the time of order confirmation.
Vivian Journey is not responsible for delays caused by the courier or unforeseen circumstances.
3. Returns and Refunds
Since payment is via COD, please inspect the product carefully upon delivery.
If the product is defective or damaged, please notify us within 48 hours of delivery at [email protected].
We will review your claim and, if valid, arrange for a replacement or refund.
Returns or refunds will not be accepted for change of mind or incorrect orders placed by the customer.
4. Product Information
We strive to provide accurate product descriptions and images. However, slight variations may occur due to lighting or display differences.
All products are subject to availability. We reserve the right to cancel orders if items are out of stock and will notify you promptly.
5. Privacy
Your personal information is handled according to our Privacy Policy.
By ordering, you consent to the collection and use of your information as described in the Privacy Policy.
6. Limitation of Liability
Vivian Journey shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products.
We do not guarantee that our products meet all your expectations or requirements.
7. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Continued use of our services after changes implies acceptance of the updated terms.
8. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at: