At Vivian Journey, we want you to be satisfied with your purchase. Please read our return and refund policy carefully.
1. Inspection on Delivery
Since we offer Cash on Delivery (COD), please inspect your product carefully when it arrives.
2. Eligibility for Returns and Refunds
Returns and refunds are accepted only if the product is defective, damaged, or incorrect.
You must notify us within 48 hours of delivery by emailing [email protected] with your order details and photos of the issue.
Returns or refunds will not be accepted for change of mind or if you ordered the wrong product.
3. Return Process
After your claim is reviewed and approved, we will provide instructions for returning the product.
The returned product must be in its original condition and packaging.
4. Refunds
Once we receive and inspect the returned product, we will process your refund or replacement within 7 business days.
Refunds will be made via the original payment method (COD refunds will be arranged as store credit or alternative mutually agreed method).
Shipping charges are non-refundable.
5. Contact Us
For return or refund requests, please contact: