Thank you for shopping with Vivian Journey. Here’s everything you need to know about our shipping process.
1. Shipping Method
We ship all orders via trusted courier services to ensure safe and timely delivery.
2. Processing Time
Orders are processed within 1-2 business days after the order is confirmed.
3. Delivery Time
Delivery typically takes 3-7 business days depending on your location.
During peak seasons or unforeseen delays, delivery may take longer; we will notify you if this happens.
4. Shipping Charges
Shipping fees, if any, will be clearly stated at checkout.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details to monitor your delivery status.
6. Delivery Issues
If your order is delayed or not received within the estimated time, please contact us at:
7. Important Note
Vivian Journey is not responsible for delays caused by the courier service or circumstances beyond our control.